Shipping Policy

- After making your purchase in our online store, it takes us 7 to 10 business days to ship your order.

- We use the USPS postal service to ship to all of the United States and Puerto Rico.

- At the time of shipping and completing your order, you will be receiving your tracking number by email. You can track your package at: www.usps.com

- It is extremely important that you make sure you enter your address correctly.

- We ship all orders with the information provided by you.

- We are not responsible for sending orders with incomplete addresses, incorrect zipcodes, (we use the information provided by you when completing your order).

- If the package is returned due to an incorrect address, you are responsible for paying the shipping cost again. We will not refund your order if this occurs.

- We are not responsible for lost packages, marked as delivered or delivered by the postal service. *Remember that we use the address provided by you when completing your purchase on our website.*

- From the moment we leave your package at the postal service we no longer have control of it. Your package may be delayed, lost, or arrive in poor condition.

- We are not responsible for lost or stolen packages marked as delivered that were sent to the correct address provided by you.

- If your package is lost, stolen or arrives in poor condition and it was sent by PRIORITY FLAT RATE, it has $50.00 insurance

- If this happens, contact us immediately so we can help you with your claim since we have 15 to 45 days to complain to the postal service.

-If the package arrives in poor condition: Take photos of the packaging, if any item arrives broken, take a photo of everything.

You can make the claim here: https://www.usps.com/help/claims.htm

IMPORTANT:

Little Lilly Handmade Soaps is responsible if we misspell your address when shipping your order.

If any of these situations occur, do not hesitate to write to us, we will be in the best position to help!